Hi! I'm Zoolhelmy, a professional IT guy
based in Kuala Lumpur, Malaysia.

My areas are mainly in telecommunication,
and addicted to IT for the past 17 years


Extensive professional experience in various functional team as a key person, telecom operation, IT system integration & deployment, software development & electrical engineering. 17 years total experience as professional management and technical. 4 years with DiGi telecom operator as Service and Performance Manager. 5 years with Actix as Solution Architect for 14 telecom operator worldwide.

Vanderbilt University

Nashville, Tennessee, USA

Electrical Engineering December 1997

The electrical engineer has been primarily responsible for the computer revolution that society is experiencing. The development of large-scale integrated circuits has led to the development of computers in a broad range of sizes and capabilities. Computers greatly influence the methods used by engineers for designing and problem solving. The curricula of the electrical engineering and computer engineering majors* are multifaceted. They provide a broad foundation in mathematics, physics, and computer science and a traditional background in circuit analysis and electronics. Several exciting areas of concentration are available, including microelectronics, computer systems, communications, control systems, and signal processing. Students receive an education that prepares them for diverse careers in industry and government and for postgraduate education. The program leading to the Bachelor of Engineering degree in electrical engineering is accredited by the Engineering Accreditation Commission of ABET, abet.org.

Actix, Kuala Lumpur

Solution Architect, 2010 - Present

Key technical solution owner between business owner & technical team.
Translate end to end deliveries requirement for customer expectation.
Oversee the whole system & interconnect, drive customer input to implementation, capacity dimensioning, reuse customized system, vendor management.
Technical Consultant for 2G/3G/4G radio planning systems, onsite deployment, configuration, OSS integration & OSS bridge customization.
Lead engineers for deployment & RFS/FA/UAT readiness.
Key customers: Maxis, AT&T US, T-Mobile US, DU/Etisalat UAE, Alfa Lebanon, Zain Kuwait, True & TOT Thai, Reliance Jio India, Globe Philippines, China Telecom & Robi Bangladesh.

DiGi Telecommunication, Shah Alam

Service & Performance Manager, 2006 - 2010

Service & system performance manager for Prepaid, VAS & IDD operation.
Festivity readiness, marketing & customer service.
Operation live migration for 9 mill prepaid subscriber service care taker.
SLA owner for hosting vendor to ensure excellent service assurance.
Formulate and develop service KPI dashboard for high level view, monitoring & report automation.

FaraTech (M) Sdn Bhd, Mines

Project/Product Manager, 2003 - 2006

Building up a new organization, hiring and managing team members.
Set & lead development and operations of IT.
Key client: Ministry of Entrepreneur and Cooperative Development, MARA, JKR Central, ProtonCommerce Finance, Pejabat Daerah dan Tanah Klang.

Western Digital, Kelana Jaya

Product Engineer, 2000 - 2003

Product Engineering: 1st level Failure Analysis for manufacturing yield.
Production Statistical Process Control and yield monitoring.
Technology and product transfer from California facilities annually and to ensure high result mass production.

Amtel/RCT, Sunway

Project Engineer, 1998 - 2000

Remote Terminal Unit (RTU) and electronic watt meter development.
PCB design, firmware & software development.


If you are interested in getting further information about me, please do not hesitate to contact me via any of the social media below.